Purchases & refunds

1. No checkout on this website

HeartwingHollow.com provides information, music and browsing. It does not take payments, sell Sparks, activate paid access or change a family account. Opening a page, playing a soundtrack or following a launch link does not itself make a purchase or spend Sparks.

2. Purchases in the Gina application

Paid activities and other digital content may be offered in Gina’s play space. The application displays the current product, price, currency, access conditions and any free preview before purchase. The adult making the purchase should review that information and the applicable terms. Screenshots and descriptions on this website are not a substitute for the actual checkout information.

Read the full Gina Purchases and Refunds Policy and Terms of Service for purchases made there. They address delivery, digital content, Sparks, withdrawal and statutory remedies.

3. Consumer rights remain

Nothing on this website removes mandatory rights concerning supply, conformity, faulty digital content, refunds or withdrawal. Where immediate digital supply affects a withdrawal right, the legally required information, express consent and acknowledgement must be addressed in the relevant purchase process. Merely visiting this website does not waive a right.

4. Help with a purchase

For a Gina purchase, use the support route identified in the application or email support@ginaheartwing.com. Include the adult account email, order reference and a short explanation. Never send full payment-card details or passwords.

If you contact info@heartwinghollow.com instead, we can direct the enquiry to the appropriate team. You do not have to complete an internal complaints process before exercising a statutory right.